Compliments and Complaints

Every member of our team strives to provide safe, high quality care to the patients, residents and families we serve. Please share your experiences and feedback with us. We want to know about what we have done well and how we can do better. Your suggestions will help us to improve.

 We want to address any concerns you have in a timely way. If you feel you have a problem or are concerned about your care, please follow these steps:

• Talk to your nurse, physician or midwife. If you are still not satisfied, or they are not available, ask to see the Unit Manager.
• In other areas of the hospital or Fairview Manor, you may talk to the staff in that department. If no one can assist you, ask to see the Supervisor.
• If you still have questions or concerns, or to schedule an appointment, please contact the Patient and Resident Relations Delegate at extension 2505.

By Email:

Please send an email attention to the Patient and Resident Relations Delegate at info@agh-fvm.com. If you would like to be contacted, please include your name and contact information.

By mail:

Please send your comments to:

Patient Relations Delegate
Almonte General Hospital
75 Spring Street
Almonte, ON K0A 1A0

Resident Relations Delegate
Fairview Manor
75 Spring Street
Almonte, ON K0A 1A0

If you feel your complaint is not resolved at AGH, you may also contact Ontario's Patient Ombudsman's office at 1-888-321-0339. For more information, visit patientombudsman or download a brochure.  

If you feel your complaint is not resolved at FVM, you may also contact the Ministry of  Long-Term Care at 1-866-434-0144. 

Thank you for your input.