MRHA - Emergency Department

Emergency Department

In an emergency, do not hesitate to go directly to our Emergency Department located at 75 Spring Street in Almonte or 211 Lake Avenue East in Carleton Place. The Emergency Department is open 24 hours a day, seven days a week with a physician on call at all times. During off-hours, the Emergency Room physician provides services to all of Almonte General Hospital and Fairview Manor or at Carleton Place & District Memorial Hospital.

Nurses and physicians are available to provide expert and immediate care to those requiring treatment for sudden and serious medical and surgical emergencies. Please note that the Radiology and Laboratory Departments are staffed on an on-call basis after hours. Please visit the respective web pages for hours of operation.

To serve you better, we have implemented a five-level triage system. The highest priority is given to those who are critically ill. Upon assessment, people with the most serious illnesses or injuries will be treated first.

The goals of triage:

To rapidly identify patients with life-threatening conditions
To determine the most appropriate treatment
To decrease congestion in emergency treatment areas

Every patient will be seen by a registered nurse with special skills and training in triage. Patients should let the nurse know if their condition gets worse. Please note that you may have to wait for an extended period of time and that food is not always available. If possible, prepare to bring snacks especially if you have a medical condition that requires you to eat at certain times of the day.

Please be aware that “off work” or “sick notes” are NOT available through the Emergency Department.

You may also contact Health Care Connect anytime at 811 for confidential telephone advice or general health information from a Registered Nurse. This is a service of the Ontario Ministry of Health and Long-Term Care. There is also a toll-free TTY line: 1-866-797-0007. For full details, visit https://healthconnectontario.health.gov.on.ca/static/guest/home.

For more information about CPDMH's new Emergency Department please visit www.cpdmhfoundation.ca/thenewER

What are my alternatives to the Emergency Department?

Call your family doctor or primary health care provider.

Telehealth Ontario: If you have an illness or injury you can call Telehealth at 1-866-797- 0000 and speak to a nurse over the phone. This is a 24-hour, 7 day a week service if you live in Ontario.

Find a doctor or nurse practitioner: Health Care Connect helps people find a doctor or nurse practitioner who is taking new patients. You can register with Health Care Connect by calling 1-800-445-1822 or register online.

Ontario 211: 211 is a helpline and online database of Ontario’s community and social services. 211 is answered and updated by highly-trained specialists. Call 2-1-1. This is a free, confidential, live answer service offered 24/7.

If you have any questions, comments, or concerns, please contact the Emergency Room Manager at extension 2120.