Compliments and Complaints

Every member of our team strives to provide safe, high quality care to the patients, residents and families we serve. Please share your experiences and feedback with us. We want to know about what we have done well and how we can do better. Your suggestions will help us to improve.

We want to address any concerns you have in a timely way. If you feel you have a problem or are concerned about your care, please follow these steps:

• Talk to your nurse or physician. If you are still not satisfied, or they are not available, ask to see the Unit Manager.
• In other areas of the hospital, you may talk to the staff in that department. If no one can assist you, ask to see the Supervisor.
• If you still have questions or concerns, or to schedule an appointment, please contact the Patient and Resident Relations Delegate at extension 826.

By Email:

Please send an email attention to the Patient and Resident Relations Delegate at info@carletonplacehosp.com.  If you would like to be contacted, please include your name and contact information.

By mail:

Please send your comments to:

Patient Relations Delegate
Carleton Place & District Memorial Hospital
211 Lake Ave. East 
Carleton Place, ON  K7C 1J4

If you feel your complaint is not resolved at CPDMH, you may also contact Ontario's Patient Ombudsman's office at 1-888-321-0339. For more information, visit patientombudsman or download a brochure. 

Thank you for your input.