CPDMH Information for Patients and Visitors

Latex balloons can cause allergic reactions in some people. To minimize unnecessary exposure and to safeguard the health and safety of staff, patients and visitors, we ask that no latex balloons be brought onto the premises.

A bank machine is located just inside the Hospital entrance on the first floor. A bill changer machine is located in the basement.

The Cafeteria is located in the basement of the Hospital. It serves meals and snacks to staff and visitors and is open Monday to Friday from 7:30 am until 1:30 pm. The Cafeteria accepts cash and debit. CPDMH is pleased to be part of the Champlain Healthy Foods in Hospitals program, offering healthy food and beverage choices.

Every member of our team strives to provide safe, high quality care to the patients, residents and families we serve. Please share your experiences and feedback with us. We want to know about what we have done well and how we can do better. Your suggestions will help us to improve.

We want to address any concerns you have in a timely way. If you feel you have a problem or are concerned about your care, please follow these steps:

• Talk to your nurse or physician. If you are still not satisfied, or they are not available, ask to see the Unit Manager.
• In other areas of the hospital, you may talk to the staff in that department. If no one can assist you, ask to see the Supervisor.
• If you still have questions or concerns, or to schedule an appointment, please contact the Patient and Resident Relations Delegate at extension 827.

By Email:

Please send an email attention to the Patient and Resident Relations Delegate at info@carletonplacehosp.com. If you would like to be contacted, please include your name and contact information.

By mail:

Please send your comments to:

Patient Relations Delegate
211 Lake Ave. East, Carleton Place, ON  K7C 1J4

If you feel your complaint is not resolved at CPDMH, you may also contact Ontario's Patient Ombudsman's office at 1-888-321-0339. For more information, visit www.patientombudsman.ca or download a brochure.

If you feel your complaint is not resolved at FVM, you may also contact the Ministry of Long-Term Care at 1-866-434-0144.

Thank you for your input.

There is one elevator at CPDMH:

• The elevator on the main floor across from Registration will bring you to the basement to access the Laboratory, Physiotherapy, cafeteria and Boardroom.  It will also bring you to the 2nd Floor if you need to go to the Medical Surgical Unit to visit a patient.

• Elevators must not be used when there is a fire or a fire drill.

Due to increased allergies among the public, patients, and staff, our hospital has adopted a No Scent Policy. Please refrain from wearing or bringing any scented products such as perfumes, aftershaves, hair sprays, hand lotions, baby lotion, and deodorant.

Flowers are a welcome addition to all patient rooms. However, you may be asked to send flowers home if you or any patient in the area suffers from allergies. If you are sending flowers to a patient, consult with the florist to choose a scent-free variety. Please note that our Hospital does not routinely provide vases for cut flowers.

Patients and visitors may use the parking lot located at the front of the hospital. For emergency purposes only, you may drive into the Ambulance garage to drop off a patient. The vehicle must be moved from the garage as soon as possible to ensure ambulances are not impacted. Individuals with disability permits may use the designated spots on the ramp at the front of the hospital. Two additional designated parking spots are located in the rear parking lot.  We ask that you not park in these spots for any extended period of time.  

The parking fee is $3.00 and you pay when exiting the parking lot. Exact change (a combination of loonies and toonies) is required. Change machines are located on both levels of the hospital. Monthly passes, for frequent users, can be purchased through the Finance Department by calling 613-253-3811.  Parking revenue is used to support patient care. If you have questions or concerns about parking, please contact cpdmh.info@mrha.ca.  We welcome your feedback.

The use of cellular phones is strongly discouraged and cannot be used in patient rooms or treatment rooms such as Emergency Department, Operating Room, Diagnostic Imaging and Clinic Rooms. To help limit disruption to both patients and staff, please set wireless devices to “quiet” or “vibrate” and maintain a moderate speaking volume. You may use cell phones and laptops in public areas of the hospital such as hallways, waiting rooms and the cafeteria.

To preserve patient confidentiality, cell phones and other wireless communication devices may not be used to photograph, take video images or record the conversations of any patient, physician, volunteer or staff member without appropriate signed consent. For more information, contact the Chief Privacy Officer at extension 814.

Washrooms in patient rooms are for patient use only. Public washrooms, including wheelchair accessible washrooms, are located throughout the Hospital:

• Main floor - beside elevator and in the Ambulatory Care hallway

• Basement of Hospital beside the stairs and at the end of the hallway past the cafeteria

In keeping with the Smoke-Free Ontario Act, there is no smoking anywhere on the Almonte General Hospital grounds, including the parking lot. Municipal by-law enforcement officers may, in accordance with the legislation, fine anyone they find contravening the law.

The following taxi service is available in Carleton Place:

• Don’s Taxi - 613-253-6456
• County Cab - 613-253-7777
• Bud’s Taxi - 613-257-5911

Machines with soft drinks, juice and water are available in the Emergency Department and at the hospital entrance.

General public visiting hours are from 12 noon to 8 pm. Please try to limit the number of visitors to two at any time. One support person may accompany patients in emergency or patients having outpatient treatments or tests. 

Learn more about CPDMH's visitor guidelines.

Family and friends can send virtual cards through our website.

When you are in the hospital do not be shy about telling visitors to stay home if they are not feeling well. It has been identified that human hands easily transmit germs. Visitors should not use the washrooms in patient rooms.